brand new laptop. wireless non functional (2024)

  • Sign up
  • ·
  • Sign in
  • Sign up / Sign in
  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • ×

    Information

    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more

    Information

    Need Windows 11 help?

    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.

  • HP Community
  • Notebooks
  • Notebook Wireless and Networking
  • brand new laptop. wireless non functional

brand new laptop. wireless non functional

Solved

Options

  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page

turn on suggested results

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for

Search instead for

Did you mean:

Start a conversation

brand new laptop. wireless non functional (3)

Guidelines

If you are having hardware issues with your computer, please, Click here for more information.

brand new laptop. wireless non functional (4)

Create an account on the HP Community to personalize your profile and ask a question

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

Sign in / Create an account

Learn more

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

brand new laptop. wireless non functional (5)

markd50

2 0 1

117

Level 1

‎08-15-202406:50 PM

brand new laptop. wireless non functional (6) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

Product: envy 17.3

Updated everything via wired connection. Still the exclamation point of death in dev mgr. Trying support and I get:

Sorry…
We're having trouble loading your information. Try refreshing the page or come back later.

Is the support site down?

Solved!Go to Solution.

Tags (1)

  • Tags:
  • Envy 17.3

View All (1)

Category:

  • Wifi

Reply

I have the same question

1 ACCEPTED SOLUTION


Accepted Solutions

brand new laptop. wireless non functional (7)

markd50

Author

2 0 1

32

Level 1

‎08-17-202404:30 PM

brand new laptop. wireless non functional (8) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

While wireless is still broken, they did figure out that my serial is mapped to 2 different product codes. Clearly there's some other data issue in their system. but thanks for the suggestion!

View solution in original post

Tags (1)

  • Tags:
  • Envy 17.3

View All (1)

Reply

Was this reply helpful?YesNo

3 REPLIES 3

brand new laptop. wireless non functional (9)

brand new laptop. wireless non functional (10)BeemerBiker

7,291 1,263 490

104

Level 11

‎08-15-202407:13 PM - edited ‎08-15-202407:15 PM

brand new laptop. wireless non functional (11) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

If Microsoft Edge or Google Chrome have a site problem then try Firefox.

I have to clear my cookies once every 2 to 3 weeks or some of the HP sites don't load properly Firefox seems to work better.

You need to use the model name, the full product before the "3" sign or a serial number when lookup up documents

product lookuphttps://support.hp.com/us-en/products

parts lookuphttps://partsurfer.hp.com/accepts serial number

envy 17.3 is not a good lookup code.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
brand new laptop. wireless non functional (12)
brand new laptop. wireless non functional (13)

Reply

Was this reply helpful?YesNo

brand new laptop. wireless non functional (14)

markd50

Author

2 0 1

33

Level 1

‎08-17-202404:30 PM

brand new laptop. wireless non functional (15) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

While wireless is still broken, they did figure out that my serial is mapped to 2 different product codes. Clearly there's some other data issue in their system. but thanks for the suggestion!

Tags (1)

  • Tags:
  • Envy 17.3

View All (1)

Reply

Was this reply helpful?YesNo

brand new laptop. wireless non functional (16)

brand new laptop. wireless non functional (17)BeemerBiker

7,291 1,263 490

23

Level 11

‎08-17-202404:57 PM

brand new laptop. wireless non functional (18) HP Recommended

  • Mark as New
  • Bookmark
  • Subscribe
  • Permalink
  • Print
  • Flag Post

I've seen this before at the HP partsurfer. The serial number is not always unique and the product ID needs to be added in it has to do (for example) with some countries where the default wifi board is not allowed due to band restrictions. A special product ID is made up to show it was a custom build and a different WiFi board is put in. I am just guessing but there is a reason for this: newer laptops have the SN impressed on the plastic chassis and do not have a label so need an added ID.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
brand new laptop. wireless non functional (19)
brand new laptop. wireless non functional (20)

Reply

Was this reply helpful?YesNo

brand new laptop. wireless non functional (21)

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.

If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

brand new laptop. wireless non functional (22)

  • English

    Open Menu
    • English

    • Español

    • Português

    • 中文

brand new laptop. wireless non functional (23)

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.

"); } },500) }); })(LITHIUM.jQuery); var btn = $('.backToTopButton');$(window).scroll(function() { if ($(window).scrollTop() > 300) { btn.addClass('show'); } else { btn.removeClass('show'); }});btn.on('click', function(e) { e.preventDefault(); $('html, body').animate({scrollTop:0}, '300');}); (function($) { $(document).ready(function(){ $(window).scroll(function() { var s = $(".lia-top-quilt > .lia-quilt-row.lia-quilt-row-header:first-child"); var p = s.find(".lia-quilt-row-custom-header"); var top = s.offset().top; var scroll = $(window).scrollTop(); if (scroll >= 400) { $(".ask-common-wrap").addClass("footer-fixed"); } else { $(".ask-common-wrap").removeClass("footer-fixed"); } if ( scroll >= top ) { if (!(p.parent().hasClass("custom-header-background"))) { p.wrap("

"); } var backgroundDiv = p.parent(); var placeholderDiv = backgroundDiv.parent(); parentHeight = backgroundDiv.outerHeight(); placeholderDiv.css('min-height', parentHeight+'px'); backgroundDiv.addClass("stick"); } else { if(p.parent().hasClass("custom-header-background")) { p.unwrap(); } if(p.parent().hasClass("custom-header-placeholder")) { p.unwrap(); } } }); }); })(LITHIUM.jQuery);;(function($){// Workaround for survey - Part 2 function sleep(ms) { return new Promise(resolve => setTimeout(resolve, ms)); } async function surveyManualTrigger() { if (QSI.API) { await sleep(65000); QSI.API.run() } else {} } window.addEventListener("qsi_js_loaded", surveyManualTrigger, false);// Workaround for survey - Part 2 - END})(LITHIUM.jQuery);;function getParameterByName(name) { name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]"); var regex = new RegExp("[\\?&]" + name + "=([^]*)"), results = regex.exec(location.search); return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));}(function($) {$("#markMessageAsAcceptedSolutionSecondaryButton").click(function(e){localStorage['accepted-solution-clicked'] = true;});var hpmmd=window.hpmmd||{type: 'Cleansheet Wash', page:{events:[]}, product:{},user:{},legacy:{},promo:{},search:{}};hpmmd.page.site = 'csf';hpmmd.page.name = 'ForumTopicPage'; hpmmd.page.section = 'Notebooks';hpmmd.page.subsection = 'Notebook Wireless and Networking';hpmmd.page.content_id = ''; if (LITHIUM.CommunityJsonObject.WebTracking.Activities && LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent) { hpmmd.page.page_action = LITHIUM.CommunityJsonObject.WebTracking.Activities.UserMessageEvent.replace("tracking.message.","")+" "+'forum'; hpmmd.page.content_id = ''; } if(localStorage['accepted-solution-clicked']){ localStorage.removeItem("accepted-solution-clicked"); hpmmd.page.page_action = "accepted-solution " +'forum'; hpmmd.page.content_id = ''; } if(hpmmd.page.page_action=="new forum") { if(localStorage['post-from-board']) { hpmmd.page.page_action += " board_page"; } else { hpmmd.page.page_action += " thread_page"; } } if(getParameterByName("post-from-board")=="true") { localStorage["post-from-board"] = true } else if(localStorage['post-from-board']) { localStorage.removeItem("post-from-board"); }hpmmd.user.login = 'false'; if (LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm) { if (!hpmmd.search) {hpmmd.search = {}} hpmmd.search.keyword = LITHIUM.CommunityJsonObject.WebTracking.Activities.SearchTerm; } window.hpmmd = hpmmd;})(LITHIUM.jQuery); ;(function($){ console.log("Medallia Global Data Layer - Checking if we have Global data layer"); if (!window.hasOwnProperty('globalDataLayer')) { console.log("Medallia Global Data Layer - No Global data layer. Creating it"); window.globalDataLayer = {} } console.log("Medallia Global Data Layer - Adding language code: " + "en"); window.globalDataLayer.LanguageCode = "en"; window.globalDataLayer.popUpSurvey = true; window.globalDataLayer.isUserAnonymous = true; window.globalDataLayer.threadboardname = "Notebook-Wireless-and-Networking"; var startTime = new Date(); var surveyPollingTimeout = 60000; var interval = setInterval(function () { if (Math.abs(new Date() - startTime) > surveyPollingTimeout) { clearInterval(interval); } if ($("#nebula_div_btn").length) { clearInterval(interval); $('.alert-section ul').append('

  • Feedback
  • '); $('.alert-section-mobile ul').append('

  • Feedback
  • '); var feeedbackButtonText = $('.kampyle_button-text').text(); $('.opt-feedback-link').text(feeedbackButtonText); $('[id^=opt-custom-feedback]').on('click', function(){ $('#nebula_div_btn').trigger('click'); }); } }, 500);})(LITHIUM.jQuery);(function($) {/* Check the environment (STG vs PRO) to set the correct URL. The code will run both on Stage and Production */var url = "https://global-navbar-backend.id.hp.com/api/v1/session/sso_check";$.ajax({ type: 'GET', url: url, contentType: 'application/json', dataType: 'json', xhrFields: { withCredentials: true }, success: function(data) { /* If the call is successfull, have two scenarios: */ /* If the user is NOT logged in and the results from the API says that a valid session exists, redirect the user to the Khoros sign in plugin, which will take care of authenticating the user on the community automatically */ if(data.sessionIsValid) { // window.location="https://h30434.www3.hp.com/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FNotebook-Wireless-and-Networking%2Fbrand-new-laptop-wireless-non-functional%2Ftd-p%2F9152365"; window.location= "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fh30434.www3.hp.com%2Ft5%2FNotebook-Wireless-and-Networking%2Fbrand-new-laptop-wireless-non-functional%2Ftd-p%2F9152365"; } }, error: function (jqXHR,textStatus,errorThrow) { /* If the call is not successfull, don't take any action. */ console.log("Single Sign-on | Error: " + errorThrow); } });})(LITHIUM.jQuery);(function () { window._uxa = window._uxa || []; try { if (typeof dataLayer !== 'undefined') { } } catch (e){} if (typeof CS_CONF === 'undefined') { window._uxa.push(['setPath',window.location.pathname+window.location.hash.replace('#','?__')]); var mt = document.createElement("script"); mt.type = "text/javascript"; mt.async = true; mt.src = "https://t.contentsquare.net/uxa/eee8c774-ec16-4fc4-a63b-ee91d06bc089.js"; document.getElementsByTagName("head")[0].appendChild(mt); } else { window._uxa.push(['trackPageview',window.location.pathname+window.location.hash.replace('#','?__')]); }})();LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://h30434.www3.hp.com/t5/forums/v4/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/Internet/thread-id/209772","ajaxErrorEventName":"LITHIUM:ajaxError","token":""});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'I7Ou9EtIakBh_-1';LITHIUM.AjaxSupport.useTickets = true;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_3","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":184,"selectedLabel":"wifi","title":"Wifi"}}]);LITHIUM.Loader.runJsAttached();// -->

    '); } var cardWrapper = $('.hover-card-container'); var error = false; var thisUserID = ''; var cardTimer; allHoverCardTriggers.on({ mouseenter: function() { var thisEl = $(this); cardTimer = setTimeout(function(){ var docWidth = $(document).width(); var rightSide = false; //return user id var userLink = thisEl.attr('href'); if($('.ViewProfilePage').length && $('img.lia-user-avatar-profile',thisEl).length){ var userLink = document.location.href; } else if(thisEl.attr('href')=='#'){ return false; } var thisLen = (userLink).split('/'); thisUserID = (thisLen)[thisLen.length-1]; var thisCard = $('.profileCard[data-user='+thisUserID+']',cardWrapper); var thisElLeftOffset = Math.round(thisEl.offset().left+(thisEl.width())); var thisElTopOffset = Math.round(thisEl.offset().top+(thisEl.height()/2)-94); if((thisElLeftOffset+387)>=docWidth){ //hover card is too far to the right of the screen var thisElLeftOffset = Math.round(thisEl.offset().left-387); rightSide = true; } if(thisCard.length && $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length<1){ $('.profileCard',cardWrapper).hide(); rightSide?thisCard.addClass('rightArrow'):thisCard.removeClass('rightArrow'); thisCard.delay(500).css({'top':thisElTopOffset,'left':thisElLeftOffset}).stop().show(); } else { var ajaxReturn = ''; //just in case thisCard.remove(); //hover card wrapper markup var rightArrowClass = rightSide?'rightArrow':''; var profileCardHtml = '

    '; $.when( //get the background $.ajax({ type: 'GET', url: userApiUrl+thisUserID, dataType: 'html', success: function(data) { $('.profileCard',cardWrapper).hide(); ajaxReturn = data; } }) ) .done(function(){ cardWrapper.append(profileCardHtml); $('.profileCard[data-user='+thisUserID+']',cardWrapper).eq(0).empty().html(ajaxReturn).on({mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); if($('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+'] .preloader',cardWrapper).parents('div.profileCard').remove(); } }) .fail(function(){ //uh oh - bail out! $('.profileCard',cardWrapper).hide(); }); } },400); }, mouseleave: function() { clearTimeout(cardTimer); if($('.profileCard[data-user='+thisUserID+']',cardWrapper).length){ $('.profileCard[data-user='+thisUserID+']',cardWrapper).delay(500).fadeOut('fast'); } } }); } } window.common = common; $(document).ready(function() { common.profileCard(); }); })(LITHIUM.jQuery);

    brand new laptop. wireless non functional (2024)
    Top Articles
    Structure and Function of the Skin - Structure and Function of the Skin - MSD Manual Consumer Version
    Some inmates in Kenora, Ont., are getting panty liners instead of pads, say advocates of proper menstrual care | CBC News
    Hotels
    Citibank Branch Locations In Orlando Florida
    Craigslist Pet Phoenix
    Women's Beauty Parlour Near Me
    Arrests reported by Yuba County Sheriff
    Xrarse
    Nestle Paystub
    Premier Boating Center Conroe
    [2024] How to watch Sound of Freedom on Hulu
    Find your energy supplier
    Brenna Percy Reddit
    Caresha Please Discount Code
    More Apt To Complain Crossword
    Summoner Class Calamity Guide
    Money blog: Domino's withdraws popular dips; 'we got our dream £30k kitchen for £1,000'
    How Much Are Tb Tests At Cvs
    Adam4Adam Discount Codes
    Missed Connections Dayton Ohio
    Account Suspended
    ABCproxy | World-Leading Provider of Residential IP Proxies
    Like Some Annoyed Drivers Wsj Crossword
    Rochester Ny Missed Connections
    Drug Test 35765N
    [PDF] PDF - Education Update - Free Download PDF
    Naval Academy Baseball Roster
    Kohls Lufkin Tx
    fft - Fast Fourier transform
    12657 Uline Way Kenosha Wi
    manhattan cars & trucks - by owner - craigslist
    Tom Thumb Direct2Hr
    Que Si Que Si Que No Que No Lyrics
    Desirulez.tv
    Free Robux Without Downloading Apps
    Spinning Gold Showtimes Near Emagine Birch Run
    Metro 72 Hour Extension 2022
    The Complete Guide To The Infamous "imskirby Incident"
    Tokyo Spa Memphis Reviews
    How To Paint Dinos In Ark
    Main Street Station Coshocton Menu
    Ksu Sturgis Library
    Froedtert Billing Phone Number
    Uvalde Topic
    Jamesbonchai
    Ohio Road Construction Map
    Nearest Wintrust Bank
    Dragon Ball Super Card Game Announces Next Set: Realm Of The Gods
    Aznchikz
    Uno Grade Scale
    Hampton Inn Corbin Ky Bed Bugs
    Unit 4 + 2 - Concrete and Clay: The Complete Recordings 1964-1969 - Album Review
    Latest Posts
    Article information

    Author: Greg O'Connell

    Last Updated:

    Views: 6348

    Rating: 4.1 / 5 (42 voted)

    Reviews: 89% of readers found this page helpful

    Author information

    Name: Greg O'Connell

    Birthday: 1992-01-10

    Address: Suite 517 2436 Jefferey Pass, Shanitaside, UT 27519

    Phone: +2614651609714

    Job: Education Developer

    Hobby: Cooking, Gambling, Pottery, Shooting, Baseball, Singing, Snowboarding

    Introduction: My name is Greg O'Connell, I am a delightful, colorful, talented, kind, lively, modern, tender person who loves writing and wants to share my knowledge and understanding with you.