Support Assistant now working in Windows 11 - Download Update Definition fails (2024)

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Support Assistant now working in Windows 11 - Download Update Definition fails

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SteveNLCA

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‎01-19-202206:38 AM

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Product: HP EliteBook 830 G5 Notebook PC

Operating System: Microsoft Windows 11

Rebuilding laptop with fresh install of Windows 11. Installed latest version of Support assistant:Version: 9.12.43.0.

Updates not working:

Any suggestions?

Thanks

Solved!Go to Solution.

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• Microsoft Windows 11

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Mans

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‎01-19-202208:11 AM

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@SteveNLCA

Hello,

To resolve this issue, try updating HP Support Solutions Framework as follows:

1. Close the HP Support Assistant application.
2. Download and run HP Support Solutions Framework.
3. Follow the on-screen instructions to complete the installation of HP Support Solutions Framework.
4. Open the HP Support Assistant application, then check for updates again on your computer.

Don't hesitate to contact us in case of need.

Best regards,

I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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• Microsoft Windows 11

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3 REPLIES 3

Mans

2,375 830 263

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‎01-19-202208:11 AM

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@SteveNLCA

Hello,

To resolve this issue, try updating HP Support Solutions Framework as follows:

1. Close the HP Support Assistant application.
2. Download and run HP Support Solutions Framework.
3. Follow the on-screen instructions to complete the installation of HP Support Solutions Framework.
4. Open the HP Support Assistant application, then check for updates again on your computer.

Don't hesitate to contact us in case of need.

Best regards,

I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Tags (2)

• Tags:
• HP EliteBook 830 G5 Notebook PC
• Microsoft Windows 11

View All (2)

2 people found this reply helpful

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SteveNLCA

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‎01-19-202209:01 AM

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Thanks so much. Problem solved.

Steve

1 person found this reply helpful

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Mans

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‎01-19-202209:35 AM

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@SteveNLCA

Thanks for your return,

I welcome you to the English HP community support.

Congratulations!

Don't hesitate to contact us in case of need.

Best regards,

I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful?YesNo

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